Following completion of the Know Your Business (KYB) process, merchants will be required to complete Adyen's Know Your Customer (KYC) form.
As part of the onboarding process, merchants will be redirected to Ayden's onboarding process to verify their identity and set up their payout account.
Initial Details Form
The onboarding flow first captures core business and payment acceptance information.
Business Information
The merchant is required to provide:
Business type (Organisation or Sole Proprietor)
Organisation type and industry
Legal entity name
Website URL
Contact phone number
Company registration number (where applicable)
VAT number (where applicable)
Registered business address
Payment Acceptance Information
The merchant must provide store/payment acceptance details, including:
Shopper statement descriptor
Store name or description
Store contact number
Store address
Point of Sale Locations (QikServe kiosks only)
Where kiosks are being used, each Point of Sale (POS) location must be added individually.
The same information required under the Payment Acceptance section is collected for each location.
Launch the Adyen Onboarding Flow
Click on Get Started on the Start your Onboarding screen.
Enter the required details as listed above.
Review the summary of the submitted information.
Select Back to amend previously entered details.
Click Continue to proceed to the Adyen verification flow.
📌Note: The Adyen KYC Verification will open in a new window.
Complete the Adyen KYC Form
Business Details
Business information entered earlier in the flow is pre-populated within the Adyen KYC form.
The merchant is required to review and confirm the accuracy of this information before submission.
Owners and Decision Makers
The merchant must provide details for:
At least one authorised representative/decision maker
All beneficial owners with 25%+ ownership or significant control
Required information includes:
Authorisation status
Ownership percentage/details
Full name
Job title
Email address
Phone number
Residential address
Date of birth
Identity Verification
Accepted identity documents:
Passport
Driver’s Licence
Document submission methods:
Direct image upload
Mobile upload
📌Note: If the merchant manually enters identity details instead of uploading supporting documentation, verification may be delayed by up to 3 business days.
Once completed, the merchant reviews the information and submits the KYC section.
Payout Bank Account Setup
The merchant is required to add a payout bank account using one of the following
methods:
Bank Login (Recommended)
The merchant securely connects their bank account through the guided banking flow.
Manual Entry
The merchant manually enters:
Sort code
Account number
Supporting documentation can optionally be uploaded, including:
Bank statement
Deposit slip
Online banking screenshot
Bank letter
Cheque
📌Note: Providing supporting bank documentation is recommended to reduce the likelihood of verification delays.
Once completed, the merchant reviews the information and submits the KYC section.
Legal Agreements and completion
Upon completion:
Review both legal documents.
Select an existing decision maker and click on Sign.
Download the Adyen Services Agreement PDF. This is optional.
Close the onboarding window.
Any sections marked as Pending remain under review by Adyen. The status updates to Verified once approval is completed by Adyen.