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The Know Your Customer (KYC) Process

Guidance on completing the KYC form within Stripe.

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Written by David Botschinsky

Following the completion of the Know Your Business (KYB) process, customers will be required to complete Stripe's Know Your Customer (KYC) form.

As part of the onboarding process, the customer will be redirected to Stripe's onboarding process to verify their identity and payment account details.


Log in to Stripe

To begin, the customer can either:

  • Sign in with an existing Stripe account by entering an email address already associated with that account or,

  • Create a new Stripe account by entering an email address that is not currently associated with Stripe.


KYC Form Structure

The form is divided into the sections below:

  • Business Type

  • Business Details

  • Business Representative

  • Business Owners, Directors & Executives

  • Confirm Business Ownership

  • Bank Details

Customers can navigate to other sections by selecting the relevant section title at the top of the form.


Complete the Form

Business Type

The customer selects the legal structure of the business.

Options typically include:

  • Individual / Sole Trader (non-limited businesses)

  • Company (such as limited companies, LLPs, or partnerships)

  • Non-profit (including charities and unincorporated associations

Business Details

This section collects key information about the business including:

  • Business name

  • Company registration number (where applicable)

  • Business address and telephone number

  • Industry

šŸ“Œ Note: The Industry field determines the Merchant Category Code (MCC) applied to the payment account and should accurately reflect the primary service the business provides.

Business Representative

This section collects personal details for the individual completing the form or on behalf of the person.

Information requested may include:

  • Legal name

  • Email address

  • Job title

  • Date of birth

  • Home address and telephone number

The representative will also be asked to confirm whether they are:

  • An owner

  • A director

  • An executive

If any of these roles are selected, the individual’s details will automatically be reused in the relevant sections later in the KYC process. If not, the customer may need to provide details for additional individuals.

Business Owners, Directors & Executives

This section collects information about other key individuals associated with the business such as owners, directors, or executives.

Typical details requested include:

  • Legal name

  • Email address

Additional individuals can be added where required.

Confirm Business Ownership

If the business representative was not identified as an owner, director, or executive earlier in the process, one or more individuals added in previous sections can be designated in these roles.

Bank Details

The customer provides the bank account details where payments and earnings will be deposited.

Final Review and Submission

Once all sections are complete, the customer can review the information provided and submit the form.

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