If a refund needs to be processed by the support team, it can be completed through Adyen.
📌Note: Within Step 2, you can find the transaction by searching for the payment reference or Click on Merchant, Select Transactions and the click on Payments.
Open the Adyen Customer Area.
Find the relevant transaction.
Select the payment to open its details page.
Click the Refund button (located in the upper-right corner).
Tick the box for Issue a full or partial refund against the total balance.
By default, this is set to the full payment amount, type the new refund amount only a partial refund is required.
Double check the Total refund amount.
Click Submit Request.
📌Note: Between Steps 2 and 3, you can also use the filter to refine your search: either by Filter by Store or Search using the Merchant Reference (which often includes order numbers).
For information on how sub-merchants can process refunds directly, please refer to refunds via Access Pay Hub.