Core Payment Flow:
Received
This is the initial status for all transactions.
It is an indication of a validated payment attempt that has been registered. This happens when a payment is successfully created from an offer.
Authorized
The payment has been approved by the financial institution.
This means:
Funds are reserved on the customer’s account.
Goods or services can be safely delivered.
For Point of Sale (POS) transactions, this corresponds to an approved payment at the terminal.
SentForSettle
The payment has been submitted for settlement.
This means the request to transfer funds has been sent to the financial institution. For some payment methods, this step requires manual capture.
Once this status is reached, the payment can no longer be cancelled. Any changes or reversals must be handled via a refund.
Settled
The payment has been fully processed. Funds have been transferred from the financial institution to Adyen.
Sales Day Payout Status'
These status' only apply when using a Sales Day Payout model.
SettleScheduled
The payment is scheduled for payout.
Funds will be paid out according to the configured payout schedule.
Displayed as “Settled” in reports.
RefundScheduled
A refund has been scheduled.
The refunded amount will be debited according to the payout schedule.
Within reports, the transaction will be displayed as “Refunded”.
Refund Flow
SentForRefund
A refund request has been submitted.
The request has been sent to the financial institution.
A payment must be in SentForSettle (or later) before it can be refunded.
Refund requests cannot be reversed once submitted.
Refunded
The refund has been completed and funds have been successfully returned to the customer.
📌Note: The following statuses also indicate a completed refund:
RefundedAcquirer
RefundedBulk
Failure and Final States
Refused
The payment was declined.
This could be because the transaction was declined by the financial institution, or blocked due to a high fraud score.
This is a final state.
Error
A payment processing error occurred.
The payment was received however an error occurred when communicating with the financial institution.
This is a final state.
Expired
The payment authorization has expired.
This occurs when an authorization remains open for more than 4 weeks without being captured or cancelled.
This is a final state.
Cancelled
The payment has been cancelled.
This prevents funds from being transferred. It can only occur before the payment reaches SentForSettle.
This is a final state.
Additional Status'
AuthorizedPending
Applies to POS transactions only.
The issuer has approved the transaction but confirmation from the payment terminal is still pending.
From this state, the payment will move to either authorized or cancelled.
SettledBulk
This applies to Visa and Mastercard transactions only.
Equivalent to SentForSettle or Settled.
Displayed in reporting tools such as the Customer Area and finance reports.
RefundedBulk
This applies to Visa and Mastercard transactions only.
Equivalent to SentForRefund or Refunded.
Displayed in reporting tools such as the Customer Area and finance reports.